Complaints Procedure (Parents)
A vital aspect of working in a close partnership with parents is
that we want to know when things are, in the view of parents, not
going right. If you have any concerns about any aspect of your child’s
life at school, please contact an appropriate member of staff as
soon as possible. We will take all such expressions of concern seriously
and follow them up courteously and promptly. In any school things
can go wrong but we want to do all we can to sort those things out.
Two things tend to make parents and pupils reluctant to express
concerns:
A fear that the school will not see the issue to be important.
Please be assured, if it is important to you, it is important to
us.
A fear that a complaint may lead to repercussions for the pupil.
Please be assured that under no circumstances will the school discriminate
against a pupil because of expressions of concern or complaints.
We are also very experienced in ensuring that, if other pupils are
involved (e.g. in an allegation of bullying), there are no repercussions
from other quarters.
Who should you contact?
- For a minor day to day issue please contact the relevant teacher
or Tutor.
- For a more serious subject related academic concern, the Head
of Department should be contacted.
- For a more serious general academic concern or pastoral matter,
the relevant Head of Year is the appropriate person to contact.
- For concerns about the curriculum, please contact the Deputy
Head (Curriculum).
- For any other pastoral or disciplinary concerns, please contact
the Deputy Head.
- In matters regarding finance, fees and non-academic services
please contact the Bursar.
We will do all we can to ensure that we respond to complaints in
a highly professional manner. However, if you feel that an expression
of concern has not been handled properly by a member of staff please
contact the Deputy Head.
What do I do if I remain dissatisfied?
If you remain unhappy, please contact the Headteacher. This should
be in writing. The Headteacher may ask to meet you for a discussion
of the problem. The Headteacher will conduct a full investigation
of the complaint and may interview any members of staff or pupils
involved. You will receive a written response to your complaint.
If having discussed the matter with the Headteacher, you still
feel dissatisfied then please contact the Chairman of the Governors
who will convene a panel of at least two Governors and one person
independent of the management and running of the school to consider
the complaint.
Parents are always welcome to address their serious concerns on
any matter to the Headteacher.
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